Let's say you are willing to send an email sequence to the client who showed interest in one of your products. Then, in the tags field we should add your products as a preset:
Now you can start a workflow and select "Field value change" trigger:
Select the folder, your tag field click "Specify change - Tag assigned", and choose the tag that will be triggering your workflow:
Now you can build your workflow, in our case email sequence when product interest is added:
You can also trigger a workflow whenever a tag is getting removed from a record. Let's look at the example where we send an email and update the record when it happens:
Choose "Tag removed" option here and specify:
And build your workflow:
Haven’t found the answers you’re looking for? Ask our User Community.