When you start using NetHunt, you see that all data is stored in folders that contain records.
A record in NetHunt is an entry you create inside a folder, be it a customer profile, a deal, a support case, a contact etc.
Each record consists of the following parts:
- The field set/profile to the left. All the fields you create in the folder settings are depicted on the record form. You can fully customize all the fields whenever you want in one click.
- The comment/call log/Calendar events/Files entry section, where you can insert comments, create events linked to the record and attach files from your computer or Google Drive.
- Timeline shows all the listed above as well as the record updates and the emails linked to this record. You may actually see who updated the record as its value changes along with the user name.
You can also filter the record timeline by any of the fields/values mentioned above:
Also, you can pin an item on the record timeline that will always show first when you access the record. All the users who have the access to the folder with records will see this pinned item first: