NetHunt allows you to be a part of an email thread provided you were not there initially.
When you access a record, you see all the email threads linked there no matter who communicated with a customer: you or your co-worker.
Now you can respond to a thread you were not even CCed to.
Here are the simple steps:
- Go to the Conversations and hover your mouse over the email thread you want to clone to your inbox and respond to eventually.
- Click on the little window icon to clone the email.
3. Go to the inbox to find the cloned email you can now reply to.