Once in a while, when creating your Zap, you may stumble upon this error:
"HTTP Status 500 – Internal Server Errorbody"
This often appears when we want to link a Related record in the "Create or update a record in NetHunt CRM" step. And we will discuss the most common case - creating a Contact with the Related link to a Company:
In Zapier, for your Related records to be mapped correctly, you need to write down the Record ID. But the majority of platforms you want to integrate with, will only give you the name of the Related record you need to add. With this set up below, you will surely receive an error:
Here is how to troubleshoot this issue:
Click on "Or add search step"
This step will be automatically added
Choose the Folder you want to search for a record in (in our case "Companies")
In the Search Query, you can simply add the name of the Company and click Continue
Here you will need to click "Test Step"
Ideally, the Record in the Company folder will be found
Now you can confidently go back to the "Create or update record in NetHunt CRM" step
Go to "Action" and find the Companies field. Now you will have an option to add the fields from the "Find record" step. Choose "Record ID"
Proceed with the test of this step and Publish your Zap:
Congratulations! You have successfully created your Zap.
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