Connecting your personal Viber account with NetHunt CRM helps you keep all customer conversations organized and accessible in one place. In this guide, we’ll walk you through the setup process step by step so you can start managing your Viber communication directly from the CRM.
💡Due to Viber’s API limitations, connecting a personal Viber account to the CRM requires using the E-chat service. If you don’t have an
E-chat account yet, you’ll need to register and subscribe before proceeding (they offer a 7-day free trial).
Connecting Viber to E-chat
After signing up for E-chat, click "Connect Viber account", enter your phone number, and choose NetHunt CRM:
Scan the QR code and follow the instructions:
As soon as you connect your Viber account to E-chat, you'll receive a confirmation message:
Go to messengers and copy the API key:
Connecting Viber to NetHunt
To link your NetHunt account to Viber, go to Settings>Chats>tap Connect chat. Select the relevant chat from the list:
Enter the phone number and the API key in the relevant fields:
Voilà! Once your personal Viber account is connected to NetHunt CRM, you’ll be able to manage customer conversations more efficiently without switching between platforms.
File Size Limits in NetHunt CRM Chats
In NetHunt CRM chats, you can exchange documents, images, audio, and video files directly from a customer’s record or the Chats section.
Supported File Formats and Sizes
For personal Viber via e-chat, the following limits apply depending on the type of content:
- Photos — formats supported by e-chat, up to 8 MB;
- Videos — formats supported by e-chat, up to 8 MB;
- Audio files — formats supported by e-chat, up to 8 MB;
- Documents — any file type, up to 8 MB.
💡 Please note: File captions (text accompanying a file) are not supported. Please send the text as a separate message.
What to Do If a File Exceeds the Size Limit
If you need to send a file that exceeds the allowed size:
Compress the file: Use online services to optimize images or ZIP compression tools for documents.
Use cloud storage: Upload the file to Google Drive or another cloud storage service and send the link directly in the chat.
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