You can assign a user or manager to each record in NetHunt CRM, meaning that they are responsible for this record. We have improved the integration with Ringostat (if you don't have it connected, check this article), and now users have the option to configure the settings so that an incoming call automatically goes to the person responsible for the record in the CRM system.
How to configure Webhook forwarding number
1. The Ringostat admin has to log into the Ringostat account and go to the VirtualPBX section - Webhook forwarding:
2. Next, please select the Add Webhook forwarding number button and give it a name:
3. When you have created a new Webhook forwarding number, let's go into the settings:
4. In the next step, you need to go to NetHunt CRM settings - integrations and select Ringostat - Manage.
5. In the Ringostat integration, you need to copy the URL address from here:
6. Paste this URL in the Webhook forwarding settings (step 3):
IMPORTANT: You need to change the ending of the URL from /prior-to-call to /forward
Check if these fields are filled in as follows:
HTTP request method - POST
Data submission type - json
Data import type - json
Name in response for destination (for JSON) - dst_callee
Timeout in seconds - 30
7. Next, you need to match the fields into which information will be transferred from Ringostat to NetHunt CRM:
Please note! Here is a list of all the fields currently supported:
callerId
destinationId
callCount
recording
insertionType
callId: string
projectId: number
additionalNumber
outboundNumber
utmSource
utmMedium
utmCampaign
utmContent
utmKeyword
googleAnalyticsId
landingPage
referrer
When you have configured all of the fields, hit Save:
Configuring forwarding schemes
Now that we have configured the webhook, we need to check the call forwarding section in Ringostat.
All of your schemes should start with a forwarding block to the webhook we created earlier:
In order to create such a scheme that will forward everything to a webhook, click "+":
Click Add location and pick Webhook forwarding number with the name you've just created:
Save the changes and make a test call to check how the call forwarding to the responsible manager in NetHunt CRM works.
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