1. Go to settings - Chat - Click "Connect to chat" - Choose Telegram (Bot)
2. Enter the API token of your bot. If you don't have one yet you can use the guide How to create a Telegram Bot and use it to post on Telegram channels
3. Once done you will get the Telegram chat added where new messages will appear:
4. And we've got a new message: You can see a number under Chats for not replied chats, as well as status in the middle.
5. You can reply directly from NetHunt, basic formatting and hyperlinks are also available:
6. Once you answer the message, chat status gets changed to Replied, also the responder's user logo appears on the right:
7. You can link a contact to a record in NetHunt or create a new one, please ensure that you don't have such contact within the system already in order to avoid duplicates:
File Size Limits in NetHunt CRM Chats
In NetHunt CRM chats, you can exchange documents, images, audio, and video files directly from a customer’s record or the Chats section.
Supported File Formats and Sizes
For the Telegram bot, the following limits apply depending on the type of content:
- Photos — any format (there is no official list of supported formats), up to 8 MB;
- Videos — MP4, up to 8 MB;
- Audio files — MP3, M4A, up to 8 MB;
- Documents — any file type, up to 8 MB.
💡 Please note: You can add a caption (text) to a file, and it will be sent along with the file.
What to Do If a File Exceeds the Size Limit
If you need to send a file that exceeds the allowed size:
- Compress the file: Use online services to optimize images or ZIP compression tools for documents.
- Use cloud storage: Upload the file to Google Drive or another cloud storage service and send the link directly in the chat.
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