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How to link newly created records to other records in the same Workflow

In this article, you will learn how to link together the records in the same Workflow

Updated over 8 months ago

First case: Submit a web form - Create a contact - Create a company - Link contact and company together

After a webform submission, you are creating contact and company record - the next step would be to link these two records together. Let's take a look at the following workflow:

  1. Webform is submitted - you create a web form and add the fields that you need to be included there.

2. Create a new record in Contacts - a new record will be created in the Contacts folder (or any folder you choose). Please do not forget to map all the fields properly:

3. Create a new record in Companies and link these two records together - make sure to tick the checkbox so the records will be linked:

Now every time the webform will be submitted, 2 new records will be created (Contact + Company) and they will be linked together:

Second case: Submit a web form - Create a contact - Link a contact to an already existing company

Let's say you have a webform that creates a contact and company, however there are cases, when a company record already exists, thus, you don't need to create a new one. The structure of the workflow will remain the same:

In order to avoid creating an already existing company, you need to create a duplicate detection rule for Companies by the field that would be relevant for you (Company name mostly). If the rule is in place, only a contact record will be created and linked to an existing company record.

Third case: Contact/Company update - Create a deal - Link the records

In this case, every time a specific value changes in the Contact/Company record a new deal is created and linked to the initial record:

  1. Field value changes - in this case, the trigger would be stage update (from Negotiating to Won). But obviously, any other update could be used as a trigger as well:

    2. Create a new deal - a new deal would be created upon the stage update. Make sure to tick the checkbox so the records will be linked:

    Now let's try to update a stage for a contact of yours:

In the related records I see that a new deal was created and is already linked to a contact:


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