NetHunt allows you to be a part of an email thread provided you were not there initially.
When you access a record, you see all the email threads linked there no matter who communicated with a customer: you or your co-worker.
Now you can respond to a thread you were not even CCed to.
Here are the simple steps:
Go to the Conversations and hover your mouse over the email thread you want to clone to your inbox and respond to eventually.
Click on the little window icon to clone the email.
3. Go to the inbox to find the cloned email you can now reply to.
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