If you want to unlink a record from a specific email/email thread, you can proceed in two possible ways:

  1. Unlink it from the general inbox view by clicking on the snippet. Click on the record snippet, that you want to unlink:

2. Unlink the record from inside of the email. Open the email/email thread and click on the three dots button at the right top corner of the record - you'll find the Unlink button there:


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