If you're reading this article, you might have probably wondered how to make all those incoming emails visible and neatly linked in your team's workspace. Well, here's the scoop! While Nethunt CRM is fantastic for managing shared inboxes, we're about to spill the beans on how to take it up a notch. Let's explore the solution that makes collaboration a breeze.
How to create a group?
1. Sign in to Google Groups.
2. At the top of your screen, click Create group:
3. Enter all the necessary information and choose settings for your group:
4. Finally, click Create group:
5. Wait a few minutes for your new group to become active before sending a message to it. Otherwise, you might be notified that your message couldn't be delivered.
💡In case you'd like to set advanced features, check this article.
How to make your group an email address in Gmail?
1. Make sure all of your teammates accept an invitation to be in a group and they are visible in it:
2. On the left sidebar, click Group settings:
⚠️ Under Who can post, select Anyone on the web:
For more guidance, please read the following article as well.
3. Voila! You're all set up, so feel free to share your new group email with your customers! With this feature, you won't have to forward every necessary message manually anymore.
❗One more important note: if you want all the users from your group to see replies to the initial email, it's crucial to add the group address to bcc every time you send a reply:
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