Here's the full list of capabilities that NetHunt's integration with Intercom brings you:

  • Create new contacts in NetHunt right from Intercom and pull Intercom leads data;
  • View contact's CRM details in Intercom;
  • Automatically link your Intercom chats to NetHunt contacts to keep conversation history in your CRM;
  • View and manage all Intercom chats in NetHunt: both linked and not linked;
  • Real-time chats synchronization with NetHunt CRM.

Important:

NetHunt's integration with Intercom is available to NetHunt CRM trial users and users with the following subscription plans: Professional Plus and Enterprise.

To connect your NetHunt CRM workspace with Intercom, please follow these instructions.

How to add new Intercom leads to NetHunt CRM

Option #1: from Intercom

If the person you're having a conversation with in Intercom is not yet in NetHunt CRM, you will see the 'Save Contact' button. Click on it to add this person to your CRM.

The conversation will be linked automatically and available in the Timeline of newly created contact record:

Option #2: from NetHunt CRM

Since all the chats are automatically added to NetHunt, go to Intercom chats on the left-side panel:

Then, find the chat with the person you'd like to add to your CRM and click on it. When the chat tab opens, click 'LINK TO RECORD' button in the upper right corner, enter the name of the contact and hit '+NEW':

You can also use auto-create function, if data enrichment is set up for the Contacts folder in your workspace. If not, please set it up for more automation capabilities.

How to view lead's CRM details in Intercom

When having an Intercom conversation with a lead who is already in your CRM, you can view their CRM details in the right-side panel, next to the chat window:

Here's how you can pick the type of CRM information to be displayed there: at the moment, integration with Intercom works in a way to display the same record fields that are picked for the Contact's record snippet. Therefore, if you wish to make any changes to the type of CRM details displayed, please update record snippet for the Contacts folder in your CRM workspace settings.

There's no limitation as to which fields you can have displayed in Intercom.

Once your NetHunt workspace is connected to Intercom, all the Intercom conversations are automatically stored in your NetHunt CRM and available under 'Intercom chats' on the left-side panel:

If the conversation is with the contact who is already in NetHunt CRM, no action is required — the chat will be automatically linked and available in this contact's timeline:

If the conversation is with the brand new lead who is not yet in NetHunt CRM, create a new contact following instructions from the section 1 of this article and the chat will be linked automatically.

How to manage Intercom chats in NetHunt CRM

All the intercom chats can be found in NetHunt's left sidebar. Each chat will show which record it is linked to and who among your team members replied to it.

Here's what you can do to Intercom chats in NetHunt:

  • use them to create new CRM records (as we've described above);
  • link them to CRM records (not only to Contacts, but to any record type that you have in your workspace);
  • unlink from CRM records (if linked by mistake, for example);
  • archive (they will be filtered out not to clutter the page).

If you have more questions on NetHunt's integration with Intercom, please contact us at support@nethunt.com.

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