When you need to automate a process in your CRM, you need to create a workflow.
Workflows consist of triggers and actions. Easy.
To learn about triggers, follow this guide.
What is an action?
1 action in limits is a SUCCESSFUL execution of any workflow steps that are gathered under the Header "Actions" in the "Add step" dialog. Such steps also have a blue square with the icon in their step card. E.g. Send email, create a record/task, update a record, send Slack/Google chat message. Triggers and helpers (all kinds of wait, split, filters and stop) are not considered actions, and they do not count towards the limit of the monthly actions quota.
Action is the event that follows the trigger after it was started.
Available actions
Send an email. When you, for example, want to send an email right after a record has been added to your CRM, you need to add this action. Here is a possible use case you can consider - to send out drip campaigns to your leads.
LinkedIn. Automate LinkedIn outreach with NetHunt CRM—send connection requests, follow up, withdraw unaccepted invites, and monitor interactions. More info in the guide.
Send a Slack message. If you are using Slack you can set it up so you can get notifications on a Slack channel instantly.
Here is the guide on how to set it up.Send a Google Chat message. Similar to Slack, Google chats are another way to notify your team on a certain change in your system.
Add to contacts. When your Contacts data type is set up, you will see this option in Actions. It is simply the create a new record (see point 6) action, but pops up with the Contacts folder already selected.
Update a record. Let us say you want to update the Probability field in your Deal once you update its Stage. Here is a detailed guide on this possible workflow.
Update related records. You can update the fields of a related record. For example, if a prospect replies to you, you can move the deal to negotiating. More details about this option in this guide.
Create a Task. One of the most popular actions. If you want to create tasks assigned to you or your team based on any trigger, you can use this action, and here is a detailed guide.
Make an API call. The API call action lets you send requests to external services and receive data back into your CRM. More information can be found in this guide.
Generate PDF. The Creation PDF action lets you generate PDFs from CRM data. You can build from scratch or upload HTML templates, use macros for dynamic content, insert your logo, and automate docs like invoices, reports, or contracts. More info in this article.
Manage actions in your subscription
For each plan, you have a certain amount of actions per months:
Trial - 500 actions;
Business - 2,000 actions;
Business+ - 5,000 actions.
If you see you run out of actions and receive an email notification from us, you can purchase additional actions for an additional fee:
How to purchase additional actions
Go to your Settings>Billing>Plan details and scroll down to Workflows subscription:
Purchase the actions plan you need. This will be considered as a separate bill along with your CRM subscription and will be charged monthly. Please note that the extra purchased actions will be also reset each month and not added to the following month's subscription.
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